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We treat all information as confidential. Under no circumstances will we disclose any personal or financial information not affiliated with the transaction process to a third party.
Occasionally, you may be contacted with product information and updates. If for any reason you wish to be removed from our contact list, please e-mail us with your full name, address, and phone number and you will be removed from the list. WE DO NOT SELL OUR LISTS!
Due to the delicate nature of these natural products, no refunds or exchanges are allowed. Because we have no control over the fate of a package after it leaves us, only insured packages will be replaced if damaged or missing.
Our primary shipping method is US Postal Service Priority Mail which is usually a 3-5 days delivery time from when shipped. Typically you will receive notification via your email from us when the package is shipping in which you will be provided a tracking number which you can track at or just click the link provided in the email.
All orders will be shipped priority which includes insurance for $50. If you would like it expedited or an increase in insurance, please include that in the "Add Note To Seller" section of the Checkout page. Only orders which are covered by insurance will be replaced if lost or damaged. All damages must be reported within 48 hours of receiving your package and reported to your carrier to file a claim. It is then your responsibility to work with the USPS to resolve your claim.
All Priority Mail shipments will be considered lost if they have not arrived after 12 business days via USPS. If delivery or signature confirmations show the package is delivered, you will be required to work with your local carrier to determine the package whereabouts. If you have purchased insurance or placed an order over $25 where insurance was provided, we will reship all packages which have not arrived after 12 business days.
We are not responsible for a wrong address or a failure to retrieve an order. Shipping charges will be billed again to reship if returned to us. Additionally, you may be assessed a $10 surcharge for delivery if we are billed due to incorrect or incomplete addresses.
We do our best to get your shipments to you in time. But once the package is delivered to USPS, it is out of our control. Please follow up on your carrier and the USPS website to track your order. We will not be responsible for late deliveries or lags in delivery due to USPS slowness and no refunds will be given in these situations. There will be no exceptions to this policy.
Under no circumstances do we make claim to treat or cure any type of illness or health condition with these products. No information should be considered medical advice, nor should it replace the advice of your physician. It is your responsibility to use these products with the same reasonable care and cautions as any other personal product you use. Although these products are handmade using natural ingredients, the possibility of an allergic reaction is not eliminated. If you experience any discomfort or abnormal reaction, discontinue use and consult a medical professional. Additionally, Butta Love is not responsible for any injury incurred by use or misuse of any product.
Shipping and insurance charges are non-refundable.
****Wholesale opportunities are available. Minimum order $150****